Trial period and refund
For web hosting, mail hosting and WebSite, WEDOS Disk, VPS SSD, VPS ON and WMS services, it is possible to withdraw within 7 days of the establishment with a full refund of the fee for any reason. Also within 180 days for certain reasons (also applies to dedicated servers).
Trial period 7 days
Webhosting, mailhosting, WebSite, WEDOS Disk, VPS and WMS can be terminated within 7 days of the establishment for any reason and with a full refund of the paid fee. The termination must be sent in an authorized manner (after logging in) via the contact form, detailing the reasons for termination. We will use these comments and reasons to improve our service.
The 7-day trial period does not apply to dedicated servers.
Refund within 180 days
We allow the termination of web hosting, mail hosting, WebSite, WEDOS Disk, VPS, dedicated server or WMS (in case of annual payment) within 180 days of its establishment with a refund of a proportional part of the money, but only for the following 2 reasons:
1. proven inadequate performance of the servers of the operator
2. proven repeated server outages caused by a failure on the part of the operator
Other reasons are not accepted (e.g. unsatisfactory web hosting parameters or configuration, missing functions, etc.).
Switching to another service
When switching from web hosting to a virtual server, dedicated server or WMS (due to unsatisfactory parameters of shared hosting), it is possible to terminate the web hosting and the proportional payment for the unused period of web hosting will be transferred.