VEDOS Support is available online 24/7

How can we help you ?

Choose the quickest option based on what you need help with. Check out our guides, check the status of our services, or contact us.

Technical Questions

We'll get back to you right away, within two hours at the latest.

Administrative inquiries

On business days, within 2 days at the latest.

VEDOS Customer Support

Select what you're currently working on

The most common approaches to solving the problem

Before contacting our support team, please check our knowledge base or community forum first. Most issues have already been described and resolved there. Thank you.

I want a reliable method

You can find best practices for domains, DNS, web hosting, email, databases, FTP, and administration in the knowledge base.

Go to the knowledge base ›

I want to ask the community

Browse similar questions, customer reviews, and general support answers.

Open the forum ›

I need to address my service

Please use the contact form to submit any questions regarding a specific domain, web hosting, invoice, or account. Logging into your account will significantly speed up the process.

Submit a certified inquiry ›

Are you experiencing an outage?

If the website or email isn't working, or if you suspect an outage, check the current service status first.

Check service status ›

Live chat in the admin panel

Do you need immediate assistance?

Log in to the customer portal and open the specific service. Right next to it, under the speech bubble icon, you'll find a live chat with a customer support representative.

Sign in ›

Scope of support

What is included in VEDOS customer support

Find out what kinds of requests we’re happy to help you with and which tasks are no longer covered by our standard free support.

What We Do

Domain and Hosting Services Support

  • Providing information about services, specifications, prices, and current special offers.
  • Help with your order.
  • Providing instructions for configuring domains, DNS, FTP, databases, and email.
  • Help with managing services through the customer portal.
  • Resolving technical issues and malfunctions on our end.
  • Handling billing matters.
What is not included in standard support

Requirements beyond basic support

Customer requests not included in the standard support list may be subject to a fee in accordance with our current price list. We do not handle these requests on the spot, but only when staff are available and by prior arrangement.

This level of support typically includes:

  • Installation, configuration, and troubleshooting of popular CMS systems.
  • Configuring DNS records for services outside of VEDOS hosting.
  • Copying data and emails from the original hosting provider.

Important

We resolve any issues on our end immediately

If there is a malfunction or technical issue on VEDOS’s end, our technicians are available around the clock, day or night.

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