We are here for you 24/7!
We deal with your requirements quickly and efficiently, whether you need advice or assistance setting up your service.
You don't have to wait long for a response - we respond immediately for common technical queries and within 2 hours for more complex issues. For administrative queries, such as domain names or billing, we resolve them within 1 working day.
We are here for you whenever you need help. Below you'll find all the ways to get in touch with our technical support.
Before contacting us, we recommend first reviewing our Knowledge Base or the section Community Forumwhere you can find guides, procedures and answers to general questions. If you have a question about a specific account or service, you must authorize yourself by logging into Client Administration before submitting your inquiry. This ensures that we are truly communicating with the customer and can resolve your request more quickly and securely.
Please check the available tutorials and FAQs before contacting our support. Many questions have already been resolved and answers can be found there. Thank you for your understanding!
What is included in customer support
What is included in web hosting support?
- providing information about services - parameters, prices, current special offers
- help with ordering
- help with domain, DNS, FTP, database, e-mail setup
- help with controlling the service via customer administration
- solving technical problems and faults on our side
- handling billing issues
What is not included in the support
Other customer requests, not listed above, are not part of the free customer support and may be charged according to the current price list or may be carried out during free time (e.g. at night).
It is not part of the support for web hosting in particular:
- installation, configuration and troubleshooting of PHP applications (CMS systems)
- any programming modifications to the site
- expert technical advice
- copying data from the original web hosting
What is included in domain and DNS customer support?
- providing information about services - parameters, prices, current special offers
- help with ordering
- help with domain changes
- help with editing DNS records
- help with controlling the service via customer administration
- solving technical problems and faults on our side
- handling billing issues
What is not part of the support?
Other customer requests, not listed above, are not part of the free support and may be charged according to the current price list or may be performed during free time (e.g. at night).
Requests beyond basic customer support (non-standard technical or business operations, technical or programming intervention) are not handled by support staff and are not done on a moment's notice - such requests are passed on to technicians or sales staff and are usually handled within 1 working day. Paid technical support service is only implemented in case of free and available human capacity and by prior agreement.
In the event of a breakdown or technical problem on our side , our technicians will of course intervene immediately at any time of the day or night (within 10 minutes of discovering the problem).