Terms and Conditions for Cybersecurity, Hosting and Cloud Services

Basic and common provisions

These Terms and Conditions of WEDOS Cybersecurity, Hosting and Cloud Services ("KHCS Terms") are part of the "General Terms and Conditions of WEDOS, Inc." ("GTC").
The application of these KHCS Terms and Conditions takes precedence over the application of the General Terms and Conditions (GTC).
KHCS includes in particular the following services: web hosting (including NoLimit, Miniweb, or specialized CMS hosting), mail hosting, WEDOS WebSite, WMS service, WEDOS Global service, WEDOS Microservices service, server hosting (virtual and dedicated servers), WEDOS Disk service. Cloud services include in particular the WEDOS CD service and the WEDOS Cloud service. The boundaries between hosting and cloud services may blur. Any service from the offer is provided to the extent of the selected service variant according to the Operator's current offer.
Details, technical specifications and specific limitations of each type of service are always listed on the Operator's website.
Webhosting is the provision of space on the Operator's web servers for the operation of WWW pages on a level 2 or level 3 domain, possibly with support for e-mail boxes (so-called mailhosting) for the relevant domain and possibly with support for databases. Primarily it is a shared web hosting and sharing of resources by multiple users at the same time. This service includes, for example, various versions of web hosting NoLimit, NoLImit Extra, Miniweb, or various specialized CMS hosting),
Mailhosting is the provision of mailbox services for a relevant level 2 or level 3 domain. Mailhosting can be ordered completely separately or as part of one of the services listed here.
The WEDOS WMS (Webhosting Managed Server) service is a special form of web hosting, where it is not a shared web hosting, but a web hosting with dedicated parameters for each customer. The service may include mail hosting.
The WEDOS WebSite service is a service that includes a limited version of web hosting (with limited parameters) and at the same time the rental of an online web editor, which is used for easy creation, editing and management of simple web pages. The website editor contains various pre-made templates, blocks and components that Customers can use to create their own websites.
The WEDOS GLobal service is a set of services using an anycast solution, where individual sub-services are repeatedly deployed around the world in different numbers of copies. The service is very dynamic and the geographical deployment of the service can vary widely and change dynamically on an ongoing basis. The service includes individual sub-services based on anycast technology. These include DNS, traffic filtering, IDS/IPS protection, DDoS protection, proxy servers, CDN, VPN. The scope of these services can be dynamically changed over time according to the current offer of the Operator. The Customer can choose only certain services that he is interested in.
WEDOS MicroServices is a service rental service that is based on kubernetes or similar. Primarily it is a rental of various services according to the current offer of the Operator. The scope of these services can be dynamically changed over time according to the Operator's current offer. The Customer can choose only certain services he is interested in.
Virtual servers is the rental of virtual servers. By virtual servers we mean the operation of a server in a virtualization environment, where part of the Operator's server is reserved for running the Customer's virtual server.
Dedicated servers is the rental of a physical - dedicated (dedicated) server for a specific Customer.
The WEDOS Cloud service is a cloud service that involves renting a set of virtual servers that are managed by the Customer and dedicated to running the Customer's services. The Customer is allowed to create their own virtual environment, including virtual servers, virtual networks, their own virtual datacenters and combinations thereof.
The WEDOS Disk service is the rental of disk space on the Operator's servers for the purpose of private storage of files, in particular backups.
The WEDOS CD service is a rental of a suite of services based on NextCloud technology and possibly other related or similar technologies. The solution enables the provision of private file storage space, including a comprehensive office suite and office solution that can be used as a complete backup environment.
The contractual relationship continues even after the Customer moves its applications, WWW pages and other data to another operator and stops using the Operator's services. In this case, the Customer must properly terminate the service by filling in the termination form on the Customer Centre website or by filling in the contact form, and must properly authorise themselves.
The access data (login names and passwords) are sent to the Customer's e-mail address specified in the Customer's details when setting up the service. If the password is forgotten, it is not possible to send the password to the Customer again, as the Operator does not keep it in its databases for security reasons. In this case, the Customer must set up a new password on the Customer Service Center website or by sending an authorized request via the contact form.
The Operator declares that it complies with all necessary legal regulations for the operation of the services offered. The Operator declares that it is regularly inspected by the relevant governmental authorities. The operator declares that regular audits are carried out in various forms (e.g. security, ISO, financial).

Web Hosting

Webhosting includes the operation of WWW pages for a level 2 or level 3 domain on the Operator's server. The Customer is reserved space on the WWW server on which it is possible to place its WWW pages. The server runs on the Linux operating system, it is possible to use different technologies - for example PHP, depending on the selected service or its variant. The size of the selected space varies depending on the variant chosen by the customer.
Depending on the chosen service variant, webhosting may also include the operation of e-mail services (mailhosting) for the relevant domain.
Web hosting, depending on the chosen service option, may also include the possibility to order one or more databases. Their number and type is not limited, but the total space occupied is limited. Parameters may vary for different service variants in accordance with the current service offer, which is listed on the Operator's website.
Web hosting services are operated on shared servers, i.e. on servers that host services for multiple customers at the same time. This may result in a degradation of availability and speed of services due to higher server load of other customers. The provider does not guarantee the speed of web hosting services. If the customer has higher requirements, it is recommended to switch to another variant of hosting services (WMS, WEDOS Cloud, Microservices, virtual or dedicated servers).
Space for WWW pages is unlimited in some variants. In such cases, however, it may only be used for the placement of data that does not contravene the "Exclusions from Operation" section of the General Terms and Conditions. In case the Customer purchases a hosting variant with unlimited space, only files that are necessary for the operation of the website and the presentation of data may be stored within the website and linked to from the website.
Webhosting does not serve as a backup or storage space, but only for the operation of public WWW presentations, for backup the Operator offers other services (for example WEDOS CD or WEDOS Disk). The entire website must be hosted and operated from the Operator's servers, the web hosting cannot be used e.g. only as storage for downloadable files. The Operator is entitled to delete files which, in the Operator's opinion, are not justified to be placed in the web space.
In case of exceeding the limit of occupied space for databases, the Customer is requested by the Operator to correct the situation. The Customer is obliged to reduce the size of the occupied space or to agree with the Operator on the conditions for increasing this space. If the Customer continues to exceed the permitted limits, the Operator is entitled to suspend the service.
The operator reserves the right to operate only such versions of technologies (PHP, MySQL, etc.) that it considers safe and that do not significantly affect the operation of other customers. In the event that a version can no longer be operated safely, the Operator reserves the right to discontinue its further provision. If the Provider offers older versions of technologies for which security and maintenance updates are no longer available, the Customer is obliged to modify its scripts so that security holes cannot be exploited or the operation of other customers is restricted.
The Operator reserves the right to restrict certain functions of the technologies (PHP, MySQL, etc.) in such a way that the security of other customers' services cannot be compromised or significantly affected. Such restrictions may be imposed at its discretion whenever absolutely necessary, but it must contact the customer by email within 24 hours. The Customer can find all restrictions and the current status of the technology configuration on the Operator's website.
The Operator reserves the right to offer new versions of technologies (PHP, MySQL, etc.) only when it deems it appropriate for security and operational reasons and the new version passes sufficient testing by the Operator.

Mailhosting

The above Webhosting terms and conditions shall apply mutatis mutandis to the mailhosting service. Mailhosting is a service that includes the operation of a mail server and mailboxes for the Customer's selected domain. The Customer is allocated space on the email server, where the Customer can create individual email boxes and access them via the web interface, or via POP and IMAP protocols, and can send emails via SMTP protocol.
The number of e-mail boxes is not limited (for most service variants) (or is limited for selected variants), but the total space occupied by e-mails is limited in accordance with the selected service variant.
Mailhosting can be offered and activated separately, but also as part of other hosting or cloud services, or as an additional service to hosting and cloud services.
The Operator points out that the receipt of e-mails addressed to the Customer or e-mails sent by the Customer to third parties is not guaranteed by the nature of the service. Neither the delivery nor the speed of delivery can be guaranteed. The Operator will make every effort to deliver or receive the Customer's e-mail messages.
In case of exceeding the space limit for e-mail services, the Customer is not allowed to receive further e-mail messages (messages are rejected by the e-mail server).
The Operator is not responsible for the chosen name for part or all of the e-mail address, both with regard to property rights, violations of laws, violations of good manners, as well as reduced deliverability of e-mail messages due to incompatibilities, errors and filters.

WMS (Web Hosting Managed Server)

The WEDOS WMS service includes dedicated performance (according to the variant selected in the order) for an unlimited number of separate websites and databases. This is under our management and administration.
The WMS service is designed as an interface for managing separate web hosts, to which the Customer allocates hardware resources (server power) as you see fit. If needed, it can also individually perform individual PHP settings (script run length or number of processes...) and webserver settings. SFTP is also available for simplified administration and in the future the Operator is preparing SSH access.
The service is based on Kubernetes technology and the offer may vary according to the currently offered variants.

WebSite

WEDOS WebSite is a simple Drag & Drop editor for creating simple web pages and editing them in the future. It is a rental editor as a service. It is not a sale or rental of software, etc.
The service includes rental of pre-made templates, blocks and components.
The operator is not responsible for any errors in the editor. The editor function may be temporarily disabled without affecting the functionality of the Customer's website. The downtime or malfunction of the editor does not count towards the guarantee of availability under this Agreement and is not compensated for.
The service also includes web hosting for the website and, for selected variants, the operation of e-mail boxes with their own domain. The offer of variants is governed by the current price list.
The Customer understands that all data can be distributed via a CDN and that individual site components (e.g. images, css styles) can be distributed to the Internet from one central URL for all sites hosted on WebSite.
The customer is fully responsible for the content of the website created, including texts, multimedia and scripts, especially with regard to third party rights. By publishing the website and placing files, texts, scripts on the Operator's servers, the Customer undertakes to have the consent of third parties to the extent that they are used on the created website.
If the Customer uses technologies subject to the GDRP (user tracking, personal data collection, etc.) on the Website, the Customer is obliged to comply with the GDRP.

WEDOS Global

The WEDOS Global service comprises a set of different services that are based on and run on anycast technology. These services include DDoS protection, IPS/IDS protection, anycast DNS, anycast reverse proxy, anycast CACHE server, anycast CDN, anycast VPN.
The Service is operated in so-called POP(s), which are individual stand-alone functional points located in different parts of the world, entirely at the discretion of the Operator and its operational and functional needs and requirements.
The offer of individual services included under WEDOS Global may be changed in the future by offering new services or by removing some services from the offer. The current offer is described on the Operator's website.
Due to the technology used, there is the possibility of different application and individual parameter settings in individual geographical locations. The settings are made by the Operator, in exceptional cases by the Customer, when the service allows it and the settings are offered in the Customer administration.
In the case of using the Customer's data storage (even temporary) in a specific country of the world where the POP (a certain functional part of the WEDOS Global service) is located, the Customer is obliged to comply with local laws.
In the event of a large-scale cyber-attack through a specific POP, the Operator is entitled to shut down this POP for the necessary period of time.
Services that can be used to hide identity (Anycast VPN, etc.) must not be used by the customer in violation of the laws of the country where the POP is located.

WEDOS MicroServices

It is a rental service that is based on kubernetes or similar. It is primarily a service rental based on the Operator's current offer.
The operator is responsible for the running of the virtualization platform (containers) and the entire environment, but is not responsible for the running of individual services, especially due to software errors or failures.
The customer is responsible for the setup of the selected services, their configuration and the actual operation of the software resources. These are stand-alone applications and the Operator does not have access to the settings of the Customer's individual service parameters.
The operator is not responsible for the up-to-date versions of the applications offered or for their security.
The Operator reserves the right to offer new versions of the application only when it deems it appropriate for security and operational reasons and the new version has undergone sufficient testing by the Operator.
The operator reserves the right to determine the minimum parameters for running the application.
The Operator reserves the right to exclude an application from the offer and to terminate or suspend its operation if it poses security risks, overloads servers or other hardware resources or otherwise interferes with the normal operation of the WEDOS MicroServices service. In this case, the customer is entitled to a pro rata refund.

Virtual servers

The virtual server operation service includes only the operation of the respective virtual (virtualized) hardware and the provision of connectivity to the Internet. This service does not include the operation of any software or any other services. The software is installed and configured by the Customer or the Operator for a fee according to the current price list.
The operator is responsible for the hardware functionality of the virtual servers. In the event of a failure, the operator is obliged to replace the failed hardware component or replace the entire device within 4 hours of the problem being detected. This time can be adjusted to a shorter period by means of an additional service according to the current price list. If the Operator fails to correct the HW fault within the agreed time, the Customer is entitled to 1 month of free service. Locating the fault means finding the exact cause of the problem by the Operator's technician.
The operator is not responsible for the functionality of the software on the virtual server and its correct configuration (except for software that directly provides virtualization of the virtual server hardware). The operating system on the server and all other software components and data are taken care of by the Customer or the Operator for a fee according to the current price list.
The operator does not monitor the functionality of the virtual server (with the exception of the virtualization environment and physical hardware). The customer is obliged to ensure any monitoring of functionality, status and availability himself. It is also up to the Customer to detect any hardware failure and report it to the Operator.
The customer is assigned 1 fixed public IP address for each virtual server, or another one for an additional fee according to the current price list, which can be used on the server.
The Customer is prohibited from using other IP addresses that have not been assigned by the Provider or otherwise attempting to disrupt or overload network communication or the Provider's network itself. In case of unauthorized use of the IP address, the Provider is entitled to immediately disconnect the server from the network.
Virtual servers are run on shared servers, i.e. servers that host services for multiple customers at the same time. This may result in degradation of service availability and speed due to higher server load of other customers. The operator does not guarantee the speed of services. If the Customer has higher requirements, it is recommended to switch to dedicated servers.
The disk space of the virtual server also includes the space occupied by the operating system itself and other software installed on the server.
The customer is obliged to have his virtual server set up in such a way that in the event of a planned or unplanned restart, all necessary applications and services on the server will be correctly started. The Operator is not responsible for any problems or damages caused by incorrect launch of applications or services or misconfiguration on the Customer's server.

Dedicated servers

For the operation of dedicated servers, the above conditions for virtual servers shall apply mutatis mutandis.
The operator will provide only the original firmware provided by the manufacturer or authorized distributor for the specific server model.

WEDOS Cloud

WEDOS Cloud is a professional service based on IaaS (Infrastructure as a Service). It is aimed at demanding users who are looking for the best facilities for their own cloud datacenter. The terms and conditions applicable to virtual servers apply to the WEDOS Cloud service accordingly. .
The WEDOS Cloud service includes only the operation of the relevant virtual or physical hardware and the provision of connectivity to the Internet. This service does not include the operation of any software or any other services. The software is installed and configured by the Customer on the server or by the Operator for a fee according to the current price list.
The WEDOS Cloud service allows the creation of an "unlimited" number of virtual servers (hereinafter referred to as VMs or VMs) within one service, as well as resize - virtual servers with the possibility of changing the CPU and RAM settings, at any time the Customer can increase or decrease (it is necessary to restart the VM),in most cases disk resizing, splitting of purchased capacities (RAM, CPU, HDD) between individual VMs according to Customer needs with the possibility of dynamic changes according to Customer needs, splitting of CPUs into virtual CPUs on individual VMs, possibility of purchasing up to hundreds (or thousands) of CPU threads for one service. The detailed offer in its current form is available on the Operator's website.
Customers can combine WEDOS Public Cloud with their current Private Cloud.
An API is provided for the service.

WEDOS CD

is the lease of a set of services based on NextCloud technology and possibly other related or similar technologies. The solution enables the provision of private file storage space, including a comprehensive office suite and office solution that can be used as a complete backup environment.
The operator is responsible for the operation of the WEDOS CD service and only for the operation of the hardware and the internet connection. The operator is only responsible for the functionality of the basic Nextcloud software and the ability to log into the basic interface.
The customer can use different applications. The range of these applications may vary and change over time. The Operator is not responsible for incorrect settings of individual applications or for errors in individual applications offered by the Service.

WEDOS Disk

The WEDOS Disk service includes the rental of disk space on the Operator's servers for the purpose of private file storage. The disk space is made available through several protocols for sharing and working with files, details of which are given in the current service specification on the Operator's website.
The disk space is intended for the Customer's own use only. It may not be used for public storage, sharing or downloading of files. In particular, the Customer is prohibited from publicly displaying access data to the space or links to files in this disk space.
No scripting or programming technologies are part of the WEDOS Disk service. It is simply a static placement of files on leased disk space.
The disk space has a fixed size and a fixed maximum number of files, depending on the selected service variant. This space and the number of files includes everything that the Customer places in the disk space, including any additional data and files that are necessary for the operation of the service. If the total space or maximum number of files is exhausted, the Customer is not allowed to upload additional files.
The WEDOS Disk service is operated on shared servers and disk arrays, i.e. where services for multiple customers are located simultaneously. This may result in degradation of service availability and speed due to increased server or disk array utilization by other customers. The operator does not guarantee the speed of these services.
The provider offers only general information and instructions on how to connect the disk space to the client's computer. The configuration of the client part and the solution of any connection problems that are not caused by the Provider are entirely in the Customer's control.
The WEDOS Disk service is provided free of charge with some hosting services. When the respective hosting service is suspended or cancelled, the corresponding WEDOS Disk service is also suspended or cancelled (including the possible complete deletion of the data on the disk space without the possibility of subsequent recovery).

Sending e-mail messages

The Webhosting, WMS and Mailhosting services may not be used to send mass e-mail messages of any kind, regardless of whether they are solicited or not (even solicited newsletters, etc., may not be sent).
When using other hosting services of the Provider (VPS, Dedicated Server, ...) for sending messages in bulk, the following conditions must be observed:
- the messages must be requested messages, i.e. the recipients must be aware that they have subscribed to these messages.
- the messages must be sent in a non-intrusive amount.
- the messages must be sent in batches that do not cause excessive load on the infrastructure.
- The message must include a procedure for unsubscribing and the sender must accept and honor unsubscribe requests.
- all email addresses to which an email message is sent must be obtained, stored and administered with the consent of the appropriate GDRP.
- all email messages sent must be fully compliant with the GDRP.
Upon request, the Customer is obliged to provide the Operator with the following information regarding the mass mailing:
- how the e-mail addresses of the recipients are obtained and how the consent to the mailing is obtained.
- what messages are sent.
- how often the messages are sent.
- in what quantity they are sent (total number, speed of sending).
- any other information as requested by the Operator.
If the Customer sends e-mail messages in violation of these rules or fails to provide the Operator with the required information, the Operator is entitled to block the sending of e-mail messages to the Customer. If the Operator has reasonable suspicion of unauthorized sending of bulk mail by the Customer (spam messages), the Operator has the right to immediately suspend and cancel the Customer's services without refund.
From Webhosting, WMS and Mailhosting services, you are allowed to send a maximum number of e-mail messages per day, which is set by the limit of the service. Sending is governed by the following conditions: - if the limit is exceeded, sending is rejected and messages are discarded - the sending limits via SMTP and PHP function mail() of Webhosting and WMS services are calculated separately - the limits are reset at 0:00 CET.
Individual restrictions on sending messages may be increased for the Customer after agreement with the Operator. The evaluation of the legitimacy of this request is entirely within the Operator's competence.
The Operator shall not be liable for any damages caused by the impossibility of sending e-mail messages after exceeding the specified limits.
If the Customer sends e-mail messages in violation of these rules or fails to provide the Operator with the required information, the Operator is entitled to completely block the sending of e-mail messages to the Customer.

Customer support

Customer support can be provided for services to the extent of the selected service variant, or according to the variant of the form (and extent) of support purchased. For some services, customer support is not provided at all, even for an additional fee.
Customer support, depending on the chosen option, can be provided for example via tickets, chat, telephone, e-mail communication or using the contact form on the Operator's website, or in any other suitable way agreed between the Operator and the Customer.
Support is provided over time and for the period of time specified on the Provider's website in the description of the relevant service or form (and scope) of paid support, which the Customer chooses and pays for. Outside of this time, only technical supervision and troubleshooting of services is provided.
In the event of a malfunction or technical problem on the Operator's side, the technicians intervene immediately at any time of the day or night (within 10 minutes at the latest from the discovery of the problem). Any interventions are carried out in the order determined by the Operator at its own discretion, taking into account in particular the number of affected customers.
Requests beyond basic customer support (non-standard technical or business operations, technical or programming intervention) are not carried out by support staff and are not done on a standby basis - such requests are passed to technicians or sales staff and are usually dealt with within 1 working day, but this is not guaranteed and some requests may take longer. Paid technical support service is only provided when there is spare and available human capacity and on a pre-agreed basis and for a pre-agreed fee.
The scope of customer support provided for individual services is always specified in the current form on the Operator's website.
Customer support response times are not guaranteed, except in the case of paid guaranteed customer support. The Operator offers different variants of guaranteed customer support, i.e. variants where the Customer can pay extra for a guarantee of response speed. If the Operator fails to meet the relevant response time, the Customer is entitled to a discount on the monthly fee for this additional service. This offer of guaranteed customer support, with an exact guaranteed response time, is listed in its current form on the Operator's website
The operator reserves the right to select a suitable employee for communication if the inquiry or request better corresponds to the job description of this employee or if the original employee is not available.
Any support provided beyond the Operator's services is considered only a recommended course of action, with no guarantee that the problem will be resolved. The Customer should also consider the suggested course of action with respect to the software, technology versions, scripts used and take into account circumstances that the recommended course of action may not have included, especially if the recommended course of action includes a data modification and deletion process. The Customer shall perform a backup of the data to the extent necessary before applying such a procedure.

Logging of customer requests

All customer requests related to the order are recorded and logged in detail.
The operator logs (records and registers) in detail all requests for setting up, changing settings or cancelling services. The operator logs not only requests from the customer, but also all actions related to the setup of services, changes to the settings of services, or even related to the cancellation of services.
The operator logs not only requests and changes in the Customer Administration, but in all interfaces related to the operation of all services, especially cloud services, which are logged in separate administrations (for example cd.wedos.com or openebula.wedos.cloud).
Customer request logs are usually not accessible to Customers, but are only available to the Operator for internal use or for diagnostic and troubleshooting purposes.
The operator shall keep all such data for the necessary period of time, at least 48 hours and no longer, in accordance with the relevant legislation, in particular the GDPR, depending on the type and nature of the logged records.

Traffic logging

The operation of hosting and cloud services is logged in accordance with the legal regulations.
The Operator collects and retains various logs, which are further analyzed and the Customer agrees to this.
The operator also collects data on network traffic in the form of netflow, where a sample of network traffic is maintained and used for various security and traffic analyses.

Time synchronisation

The operator uses NTP-based time synchronization on all devices and servers.
The time zone used is Currently Central European Time (CET) - UTC +1 or UTC +2 (in case of daylight saving time). For some services, the customer is entitled to change the settings according to their own needs and discretion.
The Operator shall not be liable for any errors related to incorrect date and time settings on its devices or errors related to incorrect date and time settings in the Customer's applications.

Billing and payments

The operation of hosting services is paid in the form of a subscription fee according to the current price list, which is published on the Operator's website. The choice of subscription length varies from service to service, but monthly or annual subscriptions are the most common.
After ordering the service, the Operator will issue a pro forma invoice to the Customer for the first subscription period. Only after payment of this proforma invoice will the Operator set up the Customer with the ordered service.
The Operator will issue a pro forma invoice (payment request) to the Customer for the next period at least 10 days before the expiry of the subscription period, unless otherwise set by the Customer via the Customer Administration.
The above rules for billing for hosting services shall apply mutatis mutandis to the operation of billing for cloud services. Some selected services, particularly cloud services, may be billed as a post-payment.
Selected services (e.g. WEDOS Cloud, WEDOS Microservices) can be paid in the form of a short-term rental, which can be paid for over a period of time other than a month or a year, most often in the form of an hourly or daily subscription.

Service variant changes

The Customer may request through the Customer Service Centre to switch to another variant of a specific service or to change some parameters of the service (in accordance with the Operator's current offer). Changes to the settings are made in the settings of the respective service.
In the event that the settings of a service cannot be changed through the Customer Administration, the Customer can request changes through the contact form on the Operator's website. The Customer may request to switch to another variant of this service, to extend the data space or to set up or cancel another additional service. In this request, the Customer must provide proof of his/her WEDOS customer account login details. The Customer shall specify in the request the date on which the Customer wishes to make the change.
If the Customer is upgrading to a higher service option or setting up an additional service, the Operator will invoice the Customer for the difference in the amount paid for the service extension by the end of the current subscription period. The subsequent advance invoice will include the enhanced service for the entire next subscription period.
If the Customer switches to a lower service option or cancels an additional service, the Operator will not refund the difference from the amount paid for the current subscription period. The price for the service will only be reduced on the proforma invoice for the next subscription period.
Upon termination of the service, the Customer will not be refunded for the unused portion of the prepaid period.

Data backup and recovery

The customer is obliged to back up all his data himself in the manner he deems appropriate and he is obliged to back it up even to places outside the hardware resources of the operator. The customer is also obliged to check the status of the backups, in particular whether they are complete, functional and can be used for full recovery.
The frequency and location of backups is determined by the customer and the customer is fully responsible for the performance of these backups.
Restoration from backups made by the Customer is carried out by the Customer at its own means and expense.
The operator uses different (mainly hardware) means of data protection (for example, different versions of RAID or data shielding) to prevent data loss. A description of the data protection methods used is given for each service, if this is not the case for a service, it is assumed that RAID6 or its equivalent is used. The Operator acknowledges that the data protection used does not preclude damage to or total loss of the Customer's data and therefore the Customer needs to perform their own backups.
The operator handles data backup and recovery differently for each service. A detailed description and scope of data backup is provided in the description of each service and the scope may be changed if the service offering changes.
The provider notes that some services (for example, dedicated servers or test versions of services) are not backed up at all.
The Operator notes that some service variants may be backed up in a different way than another variant of the same service. Everything is always indicated on the product page of the respective service in its specification.
A description of the data recovery process, if any, is described separately for each service and, if not, these terms and conditions shall apply accordingly. Data recovery, if any, shall be performed in a phased manner using the tools available to the Operator. Due to the amount of data, restoration of data from a backup may, in some cases, take several days or longer.
Backups performed by the Operator are used to restore data in the event of a failure of the server on which the services are operated. Backups performed by the Operator do not serve to restore data caused by the Customer itself or by an error in its software or due to data loss caused, for example, by poor security of the Customer's applications. If the Customer requests a data recovery from a backup in case the data loss was not caused by the Operator or a failure of its technology, such recovery may not be available or the Provider may refuse to provide it to the Customer for operational reasons, or such recovery is subject to a fee according to the current price list.
The Customer understands that if the data is backed up, the backups are primarily for the needs of the Operator and for the case of necessary recovery in the event of a disaster.
The Customer understands that the data backups made by the Operator may be incomplete or corrupted and may not be in working order despite the Operator's best efforts. The content and integrity of the data on the servers is unknown to the Operator and so the Operator is unable to verify in any way the integrity of the data and whether the content of the live (especially virtual, dedicated server) corresponds to the data backups we have made.
The operator does not have the ability to verify the contents of the backups, so it is not possible to verify that the data inside the backup is up to date.
The Operator backs up data as physical images of the operating system and not as specific data. Thus, the provider backs up a single file - an image that then has, for example, a creation date that matches the creation date of the virtual server and the size of this image is the same as the size of the service variant purchased. The operator does not have access to the content of the data stored inside the image.
The customer is obliged to back up all his data. The extent and frequency of backups is at the customer's discretion.
Web hosting data is most often backed up once a week, or otherwise depending on the specific variant of the respective service, with details always listed in the description of the features of individual services on the WEDOS website.
The Operator may perform weekly backups of the virtual servers, but only for the purpose of restoration in the event of a technical failure or malfunction on the part of the Operator. The Customer is obliged to perform routine software and data backups by its own means. The Operator does not perform backups of dedicated servers.
The data on the disk space or database data are not backed up by the Operator, unless otherwise agreed or specified otherwise for the selected service. The Operator emphasises and reiterates that the Customer is obliged to back up the data by its own means.

Security - data security

As part of the Agreement, the Cloud Provider shall specify the relevant information security measures to be implemented by the Cloud Provider to avoid misunderstandings between the Cloud Provider and the Cloud Customer.
The relevant information security measures to be implemented by the Cloud Provider may vary depending on the type of Cloud Services used by the Cloud Customer.
Unless otherwise specified (for the selected service), customer data is not encrypted on the Operator's servers.
The customer is entitled to secure his data in the way he deems appropriate and is, for example, entitled to encrypt it himself.
The Operator shall strive for sufficient data security and shall pay sufficient attention and care to data security.
The Customer understands that due to the nature of the traffic on the Internet, there are reasonable risks of loss or damage or theft of its data stored on the Operator's server.
The customer is obliged to protect all data themselves in a manner appropriate to the value and nature of their data.

Traffic safety

The operator shall pay sufficient and appropriate attention to the safety of the operation. Within this framework, the Provider operates different types of protection and their scope varies over time, as well as the protection of individual services varies.
For example, the operator operates an antivirus solution for selected mail servers.
The operator is also dedicated to protection against DDoS attacks, where it operates its own DDoS protection.
The operator operates its own IPS/IDS protection.
The operator has internal methodologies for data protection, server security, including rules for access (permissions) of individual employees within the building, network, servers, services, etc.

Service monitoring and availability

The Operator monitors the availability and functionality of hosting and cloud services.
The Customer understands that the monitoring of services and availability is primarily for the Operator.
The data obtained from the monitoring service is subsequently analysed.

Guarantee of service availability, breakdowns and downtime

The Operator guarantees the availability and functionality of the hosting and cloud services to the extent specified in this Agreement, or for individual services or on the basis of individual agreements.
If the service is unavailable due to a malfunction for more than 1 hour in a calendar month, the Customer is entitled to compensation in the form of a 1% discount for each additional hour of unavailability, up to a maximum amount corresponding to the monthly service fee. This discount is granted in the first month of the following subscription period not yet paid by the Customer, or by providing the corresponding number of days free of charge.
The period of unavailability for which the Customer is entitled to compensation under the preceding paragraph shall not include the period of unavailability of the system during scheduled outages.
If only part of the service is unavailable while other parts of the service are working, the compensation will be reduced proportionally.
The operator is not responsible for unavailability of services caused by third parties, for example, by setting incorrect routing in the Internet network or failure of some third-party overriding systems (e.g. network, DNS)
In the event of unavailability of the service according to the previous paragraph, the Customer is not entitled to any compensation (for example, a discount on the services provided or, for example, a free month).
The Customer is obliged to build and operate its services in such a way that any technical problem with the Operator or a third party does not affect the availability of the Customer's service.

Damages

In the event of technical failures of services of a similar nature, such as data and telecommunications services, claims for compensation for damages are limited and are only possible if anything else is agreed between the parties (beyond the law or these Terms and Conditions).
In the absence of any individual agreement between the Customer and the Operator, the Customer is not entitled to compensation for any damages caused by data damage or loss.
The customer further understands that, with reference to §64, paragraphs 11 and 12 of Act 127/2005 Coll. on Electronic Communications and on Amendments to Certain Related Acts (Electronic Communications Act), the entrepreneur providing the service is not obliged to compensate the users of the service for damages incurred as a result of the interruption of the service", respectively paragraph 12: "The entrepreneur providing the electronic communications service is not obliged to compensate its users for damages incurred as a result of the interruption of the service or defective provision of the service".
Due to the nature of the services offered, the parties agree that the Operator shall not be liable for any loss of data, especially in view of the fact that the Operator has no way of assessing what kind of loss, to what extent and to what extent the data has been lost.
The customer is obliged to prevent data loss by all available means (e.g. security measures, use of up-to-date software versions, regular backups) .

Individual SLA (Service Level Agreement)

The customer can agree individual SLAs for selected services.
The subject of SLAs (Service Level Agreements) are special guaranteed parameters for monthly availability, maximum duration of service failure or relating to data corruption or loss. The subject of the individual SLA on the part of the Provider is the obligation to pay for this guarantee of the quality of service provided the price agreed in the individual SLA.
All individual SLA agreements must be in writing and can only be applied prospectively.

Duration and termination of the agreement

The contract for the provision of paid services shall be concluded for a fixed term, unless otherwise agreed by the parties. The duration of the Contract is determined by written agreement of the parties or automatically by the Customer's choice of the length of the billing period when ordering the service, in which case the duration of the Contract is automatically agreed for the same duration as one billing cycle. The renewal of the Contract in its current wording shall always occur again with a new billing period for that existing service.
Customers are offered a 7 or 180 day money back guarantee on selected services. Details and conditions are listed on the Operator's website.