General Terms and Conditions of Service

Basic provisions:

These General Terms and Conditions (hereinafter referred to as "GTC") regulate the contractual relationship between the Internet Service Provider and the Customer.
The operator of the Internet services (hereinafter referred to as "Services") is WEDOS, a.s., ID 28115694, with its registered office at Masarykova 1230, Hluboká nad Vltavou, 373 41, registered in the Commercial Register maintained by the Regional Court in České Budějovice in Section B, Insert 1887 and WEDOS Internet, a.s., IČ: 28115708, with registered office at Masarykova 1230, 373 41 Hluboká nad Vltavou, Czech Republic, registered in the Commercial Register maintained by the Regional Court in Section B, Insert 1886, or other companies belonging to the WEDOS Group.
By other companies belonging to the WEDOS group we mean all companies with a similar shareholding structure or other WEDOS companies belonging to a group linked by property to WEDOS Internet, a.s., including subsidiaries or sister companies. As the list of these companies may change over time, they are declared only in general terms. The list of specific companies is always listed in its current form on the WEDOS website at the same time as these GTC. Some of the companies of the WEDOS group are the operators. The specific legal relationship of a particular company towards the Customer is determined (for paid services) by who issued the tax document for the services provided to the Customer. If there is no invoicing, the Operator is always the company WEDOS, a.s, company ID 28115694, with registered office at Masarykova 1230, Hluboká nad Vltavou, 373 41, registered in the Commercial Register kept by the Regional Court in České Budějovice in section B, insert 1887.
The Customer becomes a self-governing natural person or legal person who enters into a Contract with the Operator. The Contract is concluded by filling in and submitting an order on the website or through the API (Application Programming Interface) of the Operator for one of the offered services and at the same time by paying the amount according to the current price list or by setting up the service if it is a free service. By ordering the service, the Customer agrees to these General Terms and Conditions (GTC). Upon ordering, the Customer will receive from the Operator the login data to the WEDOS customer account. Customer - consumer means a self-empowered natural person who enters into a Contract with the Operator for his/her private, non-business purposes.
Customer administration means the website at "client.wedos.com" where the Customer can manage his/her services with the Operator after logging in.
Authorisation means proving the Customer's identity, in particular proving the Customer's login name and password to the Customer Account, and thereby proving the right to use the Customer Account and the services under it. The Operator may require the Customer to provide a different method of authorisation.
The Customer acknowledges and agrees that it is not entitled to enter into the Agreement with the Operator and to order services offered by the Operator on behalf of third parties unless the third party has given prior written consent. Such written consent may be requested by the Operator at any time and the Customer shall promptly provide it, otherwise the Operator shall be entitled to cancel the ordered service.
By ordering the service, the Customer expresses his/her unambiguous consent and understanding of the Agreement, these GTC and all other conditions related to the ordered service, as well as the content, specifications and price of the service ordered by him/her according to the Operator's offer. Both the Customer and the Operator are obliged to comply with the generally applicable legislation, the provisions of the Contract, these GTC and other terms and conditions during the term of the Contract if they are part of the service ordered by the Customer.
By concluding the Contract, the Customer also declares that he/she has familiarized himself/herself with the functions of the service and is therefore not entitled to request a refund of the payment already made for any of the services offered, on the grounds that the type, type and performance of the service does not suit him/her. This can only be replaced by mutual agreement of the parties prior to the conclusion of the Contract, which must be in writing. The Operator offers a 7-day money-back guarantee for certain selected services, and this information is prominently displayed on the relevant service.
The Customer shall be fully liable for any damage caused by his/her actions in violation of these GTC and/or the law of the Czech Republic to the Operator, other users of the Services or other third parties. This liability cannot be waived.
In the event that the Customer violates these GTC (or other related terms and conditions for a particular service), the Operator is entitled to suspend the Customer's Services. In the event of a particularly serious breach or repeated breach of these GTC (or other related terms and conditions for a particular Service), the Operator is entitled to cancel the Service. It is at the Operator's discretion to assess whether a breach of these GTC (or other related terms and conditions for a particular Service) has occurred or is occurring.
Suspension of a Service means disabling the Service and/or preventing access to the Service. At the same time, the Customer does not have access to any data (files, databases) belonging to the Service. Operation can only be restored by correcting the faulty condition, extending the validity of the Service or by paying a data restoration fee from a backup.
Cancellation of a Service means the suspension, termination and deletion of the Service's data. The process and timing of Service Cancellation, i.e. suspension, termination and deletion, if any, varies from Service to Service. The Operator always provides an up-to-date overview on its website, either in the description of the individual services offered or in the description of the service cancellation process.
An integral part of these General Terms and Conditions are sub-documents regulating the terms and conditions for individual types of services offered: - WEDOS Domain Services Terms and Conditions (DS Terms and Conditions) - WEDOS Hosting and Cloud Services Terms and Conditions (HCS Terms and Conditions) - WEDOS OnLine Monitoring Service Terms and Conditions (WO Terms and Conditions).
Unless explicitly stated otherwise on the product page of each service in the offer and description, customer data is located in the territory of the European Union (EU), in particular in the Czech Republic. Due to the nature of some services provided by the Operator (e.g. DNS, WEDOS OnLine, etc.), some partial data is also stored on these servers of the Operator outside the Czech Republic and the EU. This fact is always explicitly stated in the respective service.
The Operator has the right to publish its Customer's logo or basic identification data (e.g. name, surname, company name, address) on its website, social media or advertising materials for the purpose of promotion and use as a customer reference. The Operator has the right to publish a graphic preview of the work created by the Customer for the purpose of promoting any of the services offered by the Operator.
The Customer is obliged to update his/her identification, billing and contact details provided when ordering the service and recorded in the Customer's account in the Customer Administration within 7 days of the change occurring. The Customer shall update the contact details in the Customer Administration. The Operator may change the data on behalf of the Customer only upon the Customer's request sent in the form of an Authorised Request or in the form of a documentary request with a certified signature. In the event of failure to comply with the update obligation, the Customer shall be fully liable for any damage incurred.

Guarantee of service availability, breakdowns and downtime

The operator shall ensure the smooth operation of the services, except for the time necessary for the maintenance of the technical and software means through which the services are operated.
The operator is entitled to carry out planned system shutdowns for maintenance and updates.
The Operator is entitled to carry out unscheduled downtime if the situation requires it and it is necessary to carry it out urgently in order to ensure the continued operation of services and servers.
Failure means a defect in the technical or software resources of the Operator that causes complete non-functionality or unavailability of services, resulting in the Customer's inability to use them to the full extent. Scheduled or unscheduled downtime is not considered a malfunction.
The Operator shall not be liable for the non-functionality or unavailability of the service caused by a third party. The Operator shall not be liable for the non-functionality or unavailability of the service that is caused by the Customer.
The Operator shall not be liable for any malfunction or unavailability of the system caused by a technical or other problem on the part of a subcontractor, a failure or outage in the Internet network between the User and the Operator's servers or force majeure. The Operator shall not be liable for the unavailability of the Service in the event of the User's connection to the Internet being down.
The Operator shall not be liable for any interruption of the provision of Services to the Customer under these GTC and/or the Agreement in the event of an intervention of third parties or force majeure (in particular flood, fire, wind, war, earthquake, etc.) or in the event of a failure in the equipment of third party suppliers (in particular a widespread and prolonged failure of electricity supply, telecommunications connection, etc.).
None of the services offered provide detailed self-monitoring of a public nature. The Operator is obliged to inform the Customer about all failures, outages and important changes on its WWW pages (in particular in the customer administration - client.wedos.com and on the status page vedos.status.online) as far as possible well in advance.
The customer is not entitled to compensation for damages or other costs incurred in connection with the unavailability of the service or loss (damage) of data or malfunction of another nature. Any compensation for damages and other costs, including liability for the Customer's lost profits, shall always be limited to (and capped at) a maximum amount equal to the fee for one month of operation of the relevant service. Different claims for damages may be made in advance and only by written agreement or amendment to these GTC.
In the event of a malfunction or malfunction of the service, the Customer is obliged to complain in writing (by e-mail, contact form) within 24 hours of the beginning of the malfunction of the service.
The Customer shall not be entitled to any compensation due to a service failure in the event that all fees for all services provided by the Operator have not been duly and timely paid, the service is terminated or the service is inoperable due to the Customer's previous actions, or the Customer fails to make a claim in writing in a demonstrable manner (by e-mail, contact form) within 24 hours of the beginning of the service inoperability.
Due to the nature of e-mail communication, the Operator is not liable for the correct delivery of e-mail messages from or to its servers and from/to its network and is not liable for any damages caused by undelivered or lost e-mail messages. Similarly, the Operator shall not be liable for improperly stored or uploaded or otherwise created data used for any services provided by the Operator.
The Operator is not responsible for loss or damage to any data due to software or hardware failure of the server or disk array (e.g. hard disk failure). It is the responsibility of all customers to prevent damage and therefore the Operator strongly recommends that all customers perform their own backups of all data to the extent of the customer's discretion.

Customer support and customer communication

The scope and conditions of customer support are specified in detail in the terms and conditions of each service. The scope and conditions of support vary from service to service and the Customer can choose the option that suits them.
When contacting customer support, the Operator may require the Customer to provide proof of WEDOS customer account login details or other identification details provided for this purpose (Authorization). If the Customer fails to do so, the Operator may refuse to provide support or to have the Operator's technician intervene. The Operator reserves the right to make an additional Authorisation if it suspects that the Customer's account or login details to any of the Operator's systems have been compromised or misused.
As part of the customer support, the Operator provides the Customer with basic information, instructions and advice via its website, which is related solely to the Service (not its content). Other means of support and assistance are always precisely specified for each service. If the Customer asks the Operator to solve a problem that requires the intervention of the Operator's technician and that was caused by an error on the Customer's side or as a result of improper use of the Service, the Operator may require the Customer to pay for the technician's intervention according to the current price list.
If telephone support is available for a service, only general information and advice can be obtained over the phone, or obvious faults or shortcomings in the service can be addressed. However, it is not possible to request over the phone to perform actions that require customer authorisation. In such a case, it is necessary to fill in the relevant form and create a ticket on the Operator's website after logging into the customer account.
The operator is not responsible for the content of information (including texts, images, videos) provided on the help.wedos.cz community website (or other language versions). Similarly, the Operator is not responsible for the timeliness of the information provided on the kb.wedos.com website (or similar websites of the Operator).

Billing and payments

The current price list is available on the Operator's website "vedos.cz" or on other Operator's websites containing official descriptions and introductions of individual services. On these websites of the Operator, the individual language versions may contain different combinations of currencies and languages. Prices in individual currencies may vary, regardless of the current exchange rate. Changes to the price list are announced by the Operator in a timely manner (and with sufficient notice) on the same pages.
Invoices and advance invoices are sent to the Customer via e-mail to the e-mail address specified in the Customer's WEDOS account. Billing documents are not provided in paper form, to which the Customer expressly agrees. Sending accounting documents in paper form is possible at an additional charge according to the Operator's price list.
Invoices for one-off acts of technicians are payable in advance or within 7 days of the invoice being issued and sent to the Customer. In the event that the commissioning or start-up of the service is dependent on payment of the invoice, the invoice is payable immediately. The Service will be provided after payment has been made and funds have been credited to the Operator's account.
If the Customer fails to pay any advance invoice (call for payment) by the end of the subscription period of the service, the Operator is entitled to suspend the service.
If the Customer fails to pay any invoice properly and on time by the due date, the Operator is entitled to suspend the service.
If any invoice or advance invoice is unpaid for 3 calendar days after the end of the subscription period of the service, the Operator is entitled to permanently cancel the service. In this case, the Customer's data will be irretrievably deleted. In the event that the Customer wishes to retrieve this data (if the Operator has it in backup) or to restore the service, the Operator is entitled to demand payment for this service according to its price list.
A service that the Operator or the Customer has terminated (by using the so-called Service Catch-up in the administration) may be completely cancelled by the Operator immediately after the end of the subscription period or immediately after the agreed termination date.
Failure to pay an invoice or advance invoice will not affect the subscription period. The Customer is obliged to pay for the operation of the service even for the period when it has been suspended by the Operator.
Invoices and advance invoices shall be deemed to have been paid if all of the following conditions are met:
a) payment is sent to the correct Operator's account
b) the exact (unrounded) amount is transferred according to the call for payment in the correct currency
c) the correct variable symbol is entered in the payment
d) the payment is credited to the Operator's account
e) the payment is processed by the Operator's payment system
The Operator does not accept written, fax, e-mail or any other similar confirmation of payment if the amount has not yet arrived in the Operator's account.
When making an international payment, the Customer is obliged to pay all fees associated with the foreign payment (setting the fees to "OUR"). Otherwise, the Operator will not accept the payment and the Customer is obliged to make up the difference so that the Operator receives the full amount requested.
All discount coupons, unless otherwise stated, are valid only for newly ordered services and only for the first billing period. They are not valid for service extensions, nor are they valid for additional invoices or for payment of additional services activated after the fact. Discount coupons cannot be combined or stacked. Discount coupons cannot be redeemed retroactively (after payment of the order). Discount coupons cannot be redeemed after expiration (or any other limitation has been exhausted), nor can any refund be claimed for unused coupons. Redeeming a coupon is defined as placing an order - later cancellation or modification of the order does not invalidate the coupon (e.g. a 1-use coupon will no longer work if the customer creates an order and later cancels it; a coupon used in this way will no longer work).
In the event of a need to return an unused payment to the Customer (for example, from an imprest account), payments are returned in the same manner in which they are received (for example, when paying by credit card, the payment is returned to that credit card or when paying from a bank account, the payment is returned to the same bank account from which it was received). If there is an agreement between the Operator and the Customer and the payment is returned by another method, the Operator is entitled to additionally identify and verify the identity of the payee and the Operator may charge a fee for returning the payment by another method as agreed. If it is not possible to return an unused payment by the same method and no agreement or identification of a new payee is reached, the Operator is entitled to refuse the return of the payment.
The Customer agrees that handling fees may be charged for selected types of payments according to the Operator's price list. This is mainly due to the administrative complexity of processing certain payments or their high financial complexity (high fees).
The Customer understands that various third party payment systems (such as payment gateways) are used to receive payments.
At the same time, the in-house payment system WEDOS Pay, which is operated by the subsidiary WEDOS Pay, s.r.o. (or another company serving a similar purpose), is used to receive payments from Customers for all companies belonging to the WEDOS Group. This payment system acts as an intermediary of payments between the Customer and the Operator and at the same time may use various payment systems (e.g. various payment gateways) of third parties.
The WEDOS Pay payment system can also be used, if the Customer wishes, as a so-called wallet, where the Customer stores his/her funds for future payments for the services of the Operator (or all companies included in the WEDOS group). These payment funds are kept as a non-purposeful deposit for the payment of services provided in the future. The Customer may make individual payments from this virtual wallet for any services offered by the Operator or other companies in the WEDOS group. The individual requests create a so-called block of funds in this wallet and these funds are debited once a month (at the end of the calendar month) and billed to the Customer with a summary tax document. The funds in this wallet are not subject to any interest or fees, other than fees for exchanging different currencies within the same account. The customer may request a withdrawal of unused, unheld and unblocked funds at any time. The Operator shall return such funds to the Customer within 30 days of receipt of the authorised request. Refunds are subject to the same procedures as set out in the preceding paragraphs. The same procedure as for this wallet is followed for the so-called advance account.

Rights and obligations of the Operator

The Operator shall not be liable for any infringement of trademark rights, trade name rights and other rights protected by generally binding legal regulations committed by the Customer through the use of the Services.
The Operator shall not be liable for any damage or loss that has been or may be caused to the Customer in connection with the use of the Services. Any compensation for damages and other costs, including liability for the Customer's loss of profit, shall always be limited to (and capped at) a maximum amount equal to the fee for one month of operation of the relevant service. Different terms can only be agreed in writing between the Customer and the Operator.
The Operator is entitled to change the parameters of the services and their variants. However, it is obliged to notify the Customer of such changes in advance and sufficiently in advance by means of information on the Operator's website.
The Operator is not entitled to interfere with the data created or placed by the Customer, unless otherwise agreed between them. This prohibition does not apply in the event of suspected breach of these Terms and Conditions and misuse of the service provided. The Operator is obliged to inform the Customer immediately.
If the Customer violates these Terms and Conditions or other agreements with the Operator, the Operator is entitled to unilaterally withdraw from the Agreement and cancel the provided service. In this case, the Customer's data may be deleted and may be stored on an alternative medium. If the Customer wishes to recover the data, the Operator is entitled to charge for this service according to its price list.

Rights and obligations of the Customer

The Customer is obliged to use the Services in accordance with the manuals, instructions and instructions supplied by the Operator. He is also obliged to train all those involved in the administration of the Services in this sense.
The Customer undertakes to take all measures necessary to prevent misuse of the Services. The Customer shall be liable for the consequences of such misuse if it occurs.
The Customer shall take all measures to protect all access data (login and password) of all users for the administration and use of the Services and for access to the Customer's account. The Customer shall be responsible for any damages resulting from misuse of the system by an outsider who uses the correct login and password for access.
The Operator shall not be liable in any way for misuse of the Customer's login data or personal data of the Customer or third parties, on the basis of which the Operator has accepted and accepted the service order or has made any requested change or modification of the existing data and Services, unless such misuse is caused by the Operator itself. The misuse of such data by the Operator cannot be considered as sending it to the Customer at the Contact Address provided by the Customer before and/or after the establishment of the Service, nor can it be considered as sending it again to the Customer after the Customer has requested its re-disclosure. The Operator is entitled to change the access codes for urgent technical reasons without the Customer's consent, provided that this measure is necessary for the proper provision of the Services.
By submitting an order (and by checking the appropriate checkbox), the Customer agrees that the Operator will send him/her information by e-mail about the news in the Operator's service offer. Cancellation of sending these emails is possible in the Customer administration of the particular Customer.
The Customer is prohibited from attempting to disrupt the operation of services and technical or software resources, deliberately overloading them, attempting to use services or systems contrary to their purpose, even if they do so in good faith (for example, penetration tests, benchmarks, etc.) without the Operator's consent.
The Customer is prohibited from using the Services for purposes that are contrary to the laws of the Czech Republic or contrary to good morals and generally accepted moral and ethical standards. In particular, the Customer must not violate the legally protected rights of the Operator and third parties.
The Customer warrants to the Operator for the accuracy and completeness of the data provided in the registration, in all order forms and other documents. At the same time, the Customer is obliged to immediately update or report any changes to the Operator. The Operator shall not be liable for any damages caused as a result of providing invalid or outdated data. The Customer is obliged to provide true and complete data in the order and subsequent records kept by the Operator. Without providing true and complete data, the Operator is entitled to suspend or cancel the service at any time without warning or without refund.
All information and procedures for Operational Security Administration in cloud computing, such as damage caused by accidentally deleted virtual servers or dozens of servers, as well as procedures for service recovery or termination, can be found in the knowledge base or on the product page of the specific service. In case of Customer's inquiry, the information will be clarified. In order to avoid administrative overwhelm for the organization (e.g. for repeated or unjustified requests), WEDOS may charge the Customer for this clarifying information according to the price list.
All information and procedures on Critical Cloud Computing Activities such as installation, editing, deletion of virtual devices (servers, networks, storage) as well as procedures for terminating a cloud service or, for example, recovery and backup procedures, can be found by the Customer in the knowledge base or on the product page of the specific service. In case of Customer's query, the information will be clarified. In order to avoid administrative overload for the organisation (e.g. for repeated or unjustified requests), WEDOS may charge the Customer for this clarification information according to the price list.

Exclusion from service

The Provider may refuse to provide services to a Customer whose activity falls at least partially into one of the following categories, for example, or whose content that it provides, stores, shares or downloads falls at least partially into one of the following categories, for example:
- is in violation of the legal order of the Czech Republic or applicable international conventions
- is in violation of good morals
- operating any system that can be abused to commit criminal activities
- violating copyright, patent, industrial or other similar rights
- sending unsolicited messages (spam)
- directly or indirectly infringing any rights of third parties
- overloading the infrastructure or technical or software resources of the Operator or other parties
- threatening the privacy or security of other systems or persons
The aforementioned provision applies to everything that may even partially fall into the above categories, and the decision on the violation of this paragraph by the Customer is at the sole discretion of the Operator.
The customer is not entitled to store or share programs or data (files) of which he is not the author and does not have the written consent of their author or the owner of the rights to them. The Operator shall be entitled to request written confirmation from the Customer that he is authorised to do so in the event of a suspected violation of this prohibition. The Customer is obliged to provide such confirmation to the Operator without undue delay. If the Customer fails to provide such confirmation, the Operator is entitled to restrict, suspend or delete the disputed data (files). The decision on the compliance of the use of the Service and these Terms and Conditions is at the sole discretion of the Operator.
The Operator is entitled to examine the Customer's data (files) if it suspects that these data (files) are in breach of these Terms.
The Customer is liable for any damage caused to the Operator, its other Customers or third parties. In the event that the Customer damages the name of the Operator or in any way tries to damage the name of the Operator, the Operator may immediately cancel the Customer's services and claim damages in an amount to be quantified by the Operator.
The Operator will only allow erotic and pornographic content to be placed on its devices after prior agreement between the Customer and the Operator. Without such agreement, the placement, distribution and downloading of such content is prohibited.
The Operator is entitled to restrict the operation of the service if the Customer uses unsuitable software resources for their operation or they are not properly set up (e.g. a script error, an unsuitable algorithm in the program, incorrectly set database indexes, etc.). The decision on unsuitability is at the sole discretion of the Operator.

Information protection and data protection

Both the Operator and the Customer undertake to keep confidential the facts that they have learned from each other in connection with the establishment and operation of the services. The obligation of confidentiality does not apply to the provision of information to subsidiaries, parent companies or affiliated companies or to legal or accounting advisors and auditors, who must be bound by the parties to the same degree of confidentiality.
The protection of information does not apply to the case when the Operator has an information obligation stipulated by law or when the information is requested by state authorities authorized by law or it is information that is publicly available.
Details regarding personal data, the handling of personal data and data protection are in a separate document, the WEDOS Customer Data Processing Policy in accordance with the GDPR.
If the Customer stores (stores) any personal data with WEDOS, a Processing Agreement is concluded between WEDOS and the Customer, according to which the Customer is the controller of such personal data and WEDOS is the processor. A similar procedure is followed if the Customer is already acting as a processor of personal data for another controller. In this case, WEDOS is the additional processor. The processing agreement is available for download in the client administration for selected services.
The Operator undertakes to protect personal data against unauthorized or accidental access, to prevent their alteration, loss or destruction, unauthorized transfer or other unauthorized processing, as well as other misuse.

Duration and termination of the agreement

The duration of the agreement and its termination are governed by the terms and conditions of the specific services.
The customer - consumer has the right to withdraw from the Contract within 14 days from the date of its conclusion, in accordance with the provisions of § 1829 of Act No. 89/2012 Coll., the Civil Code. Since the Customer - consumer has expressly requested the Operator to start providing services before the end of the withdrawal period, he acknowledges that he is obliged to pay the Operator a proportionate part of the agreed price for the performance provided up to the moment of withdrawal from the Contract. The Customer may withdraw by filling in the relevant form in the relevant customer section of the Operator's website.
Upon termination of service, the Customer's obligation to pay outstanding invoices and advance invoices shall not cease, except for advance invoices for subscription periods that have not occurred.
The Operator is entitled to terminate the provision of existing services due to the introduction of new services, changes in the services provided, changes in market conditions, development of new technologies, etc. The Operator undertakes to replace the services to be discontinued with other similar services if technically possible and economically reasonable. The Operator shall inform the Customer of such change in the form of a Notice within a reasonable period of time in advance. If the Customer does not decide to choose an alternative service from the Operator's offer, the provision of the existing service shall be terminated with one month's notice. Unused funds for the remaining period will be refunded to the Customer by way of a credit note from the Operator, no later than 30 days after the termination of the service.
The parties may terminate the contractual relationship by mutual agreement or by unilateral termination. The period of notice shall be 1 month and shall commence on the day following the delivery of the notice to the other party. Termination by the Customer does not entitle the Customer to the return of any funds, including, for example, unused funds for the remaining (unused) period of the prepaid service.

Final provisions

All agreements between the Operator and the Customer are governed by the valid and effective Czech law.
In the event of a change of jurisdiction, the Operator shall promptly inform its customers of such change no later than 1 month after such change.
Considering that the contractual relationship is established for a longer period of time, and during this period there may be changes in the market or legislation, the Operator reserves the right to change these GTC to a reasonable extent in accordance with Section 1752 of Act No. 89/2012 Coll., the Civil Code. The Operator will publish the new version of the GTC on its WWW pages and the Customer will be notified of such possible change by e-mail within a reasonable period of time before the new GTC comes into force. The Customer shall have the right to reject the changes to the GTC in writing no later than the date on which they become effective. If the Customer does not reject the changes to the GTC within this period, the contractual relationship shall be governed by the new GTC. In the event that the Customer rejects the changes/new full version of the GTC, both the Operator and the Customer are entitled to terminate the respective contractual relationship early by mutual agreement or termination. The notice period in this case is 2 months from the written notification of the change of the GTC to the other party.
If these GTC are available to the Customer in more than one language version, the Czech version shall prevail. In such case, the Operator is not responsible for the accuracy of such translation.
These GTC shall take effect on 1 April 2021