Principles for receiving, processing, and monitoring disputes

Tickets for resolving gTLD domain name disputes can be created via:

Contact form for the domain department:domains@wedos.com

Phone number for reporting disputes: +380 999 333

Principles:

  1. WEDOS Internet, a.s. only accepts email correspondence or telephone calls concerning the resolution of domain name disputes, and only from valid and reliable sources at its own discretion.
  2. The reported dispute will be evaluated by members of the domain department, who will decide at their own discretion whether further action is necessary.
  3. The domain department will initiate the dispute resolution process and subsequently coordinate all communication.
  4. If necessary, the domain department will contact the domain owner to provide additional information.
  5. The domain department will continue to monitor the domain name holder to see whether the reported dispute has been resolved.
  6. WEDOS internet, a.s. will fully cooperate with the registry (or other authorized entity) if it is necessary to suspend or cancel a domain name.
  7.  Once the reported dispute has been resolved, the domain department will send information to all interested parties. In addition, all communications regarding the reported dispute will be retained for at least 2 years in accordance with section 3.18.3 of the 2013 ICANN RAA.
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